User Agreement
ARTICLE 1 – PARTIES
This User Agreement (“Agreement”) has been executed between the persons using the website with the domain name [x] and, where applicable, the mobile application, and the site owner/operator whose details are set out below.
1.1. Site Owner / Operator
Trade Name: 1048 VAKIF ENERJİ ANONİM ŞİRKETİ
Address: Ümit Mahallesi 2480.Sokak 14
MERSIS No.: 0001215289500001
Tax Office / Tax No.: Maltepe Vergi Dairesi
Telephone: 0 312 503 43 92
E-mail: yerebatansarnici@1048vakifenerji.com.tr
Registered Electronic Mail (KEP) Address: 1048vakifenerji@hs01.kep.tr
Website: 1048vakifenerji.com
Hereinafter referred to as the “Operator”.
1.2. User
Refers to any natural or legal person who visits the website, creates a membership, purchases a ticket, uses an electronic ticket or carries out any transaction through the website.
The Operator and the User shall hereinafter be referred to together as the “Parties”.
ARTICLE 2 – DEFINITIONS
For the purposes of this Agreement;
Ticket: means the electronic admission document granting the right of entry to the Basilica Cistern,
Electronic Ticket: means the digital ticket used through a QR code, barcode, reference number or similar verification method,
Service: means ticket sales, electronic ticketing, visitor information and other online services offered within the scope of visits to the Basilica Cistern,
Website/Site: means the website with the domain name [x] and, where applicable, the mobile application,
Operator: means the owner, provider or operator of the website,
User: means the person who visits the Site, creates a membership, purchases a ticket or benefits from the services on the Site,
Membership/Account: means the personal user account created by the User on the Site,
shall mean.
ARTICLE 3 – SUBJECT MATTER OF THE AGREEMENT
The subject matter of this Agreement is to regulate the use of the Basilica Cistern website, electronic ticket sales, membership procedures, user account, site usage rules, visit rules, intellectual property rights, limitations of liability and the rights and obligations of the Parties.
ARTICLE 4 – ACCEPTANCE OF THE AGREEMENT
4.1. The User shall be deemed to have accepted the provisions of this Agreement by visiting the website, creating a membership, purchasing a ticket or carrying out any transaction through the Site.
4.2. If the User does not accept the provisions of this Agreement, the User must not use the website, create a membership or carry out any ticket purchase transaction.
4.3. The User accepts that, if the User purchases a ticket through the Site, the User shall also be bound by the Distance Sales Agreement, Preliminary Information Form, Privacy Policy, Clarification Text, Cookie Policy and any special ticket/visit rules, if any.
4.4. The Operator may amend the provisions of this Agreement at any time, provided that such amendments comply with applicable legislation. The current text of the Agreement enters into force on the date it is published on the website.
ARTICLE 5 – SITE SERVICES
5.1. Promotional information, announcements, visit information, ticket types, prices, visit dates, visit hours, capacity information, campaigns, events and other information regarding the Basilica Cistern may be provided through the website.
5.2. The User may purchase electronic tickets through the website, access order information, view the User’s ticket and benefit from other online services offered by the Operator.
5.3. The Operator reserves the right to change the scope, content, prices, campaigns, visit hours and terms of use of the services available on the website in accordance with applicable legislation.
5.4. The information available on the website is provided for general information purposes. While the Operator exercises reasonable care to ensure that the Site content is up-to-date and accurate, the Operator shall be liable, in proportion to its fault, for temporary discrepancies in information that may arise due to technical or operational reasons.
ARTICLE 6 – MEMBERSHIP AND USER ACCOUNT
6.1. Creating a membership may be required in order to purchase tickets on the website, or transactions may be permitted as a guest user.
6.2. If a membership is created, the User is obliged to provide accurate, up-to-date and complete information.
6.3. The User is obliged to keep account information, username, password, electronic ticket and QR code secure.
6.4. The User shall be responsible for any damages that may arise due to the use of the User account by unauthorized persons, sharing the password with third parties or allowing others to use the electronic ticket.
6.5. The Operator reserves the right to suspend, cancel or delete accounts created with false, incorrect, incomplete, misleading or unlawful information.
6.6. The User is obliged to notify the Operator immediately if the User becomes aware of any unauthorized transaction or security breach in the User’s account.
ARTICLE 7 – TICKET PURCHASE AND PAYMENT
7.1. During the ticket purchase process, the User is obliged to check the ticket type, date, time, quantity, price and other order information.
7.2. If the order is completed and the payment is successful, an electronic ticket is issued.
7.3. The User accepts that, upon confirming the order, the User will be under an obligation to pay the ticket price subject to the order and, if any, the service fee, transaction fee, taxes and other additional charges.
7.4. Payment transactions may be carried out through contracted banks, electronic money institutions, payment institutions or other third-party payment infrastructures.
7.5. In the case of suspicious, irregular or unauthorized payment transactions, the Operator has the right to suspend or cancel the order or request additional verification.
7.6. If the payment is not approved by the bank or payment institution, a ticket may not be issued. In such case, the Operator shall not have any obligation to perform the service.
ARTICLE 8 – DELIVERY AND USE OF THE TICKET
8.1. The electronic ticket may be sent to the e-mail address provided by the User or may be viewed through the user account.
8.2. The ticket is valid within the scope of the date, time, number of persons, ticket type and conditions of use stated on it.
8.3. If the ticket is not used in due time, the visit time is missed, an incorrect date or ticket type is selected, the discount conditions are not met, or the ticket cannot be used due to any other reason attributable to the User, the Operator shall have no obligation to provide a refund or make any change.
8.4. Each ticket may be used only once unless expressly stated otherwise.
8.5. The User may not resell, reproduce, alter, offer for sale on unauthorized platforms or use the ticket for commercial purposes or to obtain an unfair benefit.
8.6. The Operator has the right to prevent the use of tickets that are irregular, forged, copied, altered or obtained without authorization.
ARTICLE 9 – INFORMATION ON THE RIGHT OF WITHDRAWAL, CANCELLATION AND REFUND
9.1. The User accepts that the Basilica Cistern admission ticket purchased through the website constitutes a service to be performed on a specific date and/or within a specific time interval.
9.2. Pursuant to the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services relating to leisure activities for entertainment or recreation purposes that must be performed on a specific date or during a specific period.
9.3. Therefore, the User does not have a right of withdrawal in respect of dated and/or timed Basilica Cistern admission tickets.
9.4. As a rule, purchased tickets cannot be cancelled, changed or refunded. However, if the Operator expressly grants a different cancellation/change right on the website or on the ticket sales screen, the relevant special conditions shall apply. If the visit cannot take place due to reasons attributable to the Operator or the site operator, the User’s right to request a refund of the price is reserved
ARTICLE 10 – VISIT AND ENTRY RULES
10.1. During the visit to the Basilica Cistern, the User is obliged to comply with the announced visit rules, security checks, capacity restrictions, staff instructions and applicable legislation.
10.2. The Operator may change visit hours, temporarily suspend admissions or close certain areas to visitors in cases of security, capacity, public order, restoration, maintenance, technical necessity, official authority decision or force majeure.
10.3. Persons who act contrary to the visit rules, disturb other visitors, create a risk of damage to historical/cultural assets or endanger security may be denied entry or removed from the site. In such case, the ticket price shall not be refunded.
10.4. The Operator may carry out bag, belongings, security checks and similar procedures, or have them carried out through authorized security units, where deemed necessary.
10.5. The User is obliged to present the electronic ticket and, where necessary, an identity/discount document at the entrance.
10.6. For discounted tickets, if the User fails to present the document showing that the User meets the discount conditions, entry may be denied or the price difference may be requested.
10.7. Professional photography and video recording, commercial shooting, advertising/promotional shooting, tripod use, guided group organizations and special events may also be subject to the Operator’s permission.
ARTICLE 11 – USER’S OBLIGATIONS
The User accepts and undertakes that the User shall;
a. use the website in accordance with the law, the rules of good faith and this Agreement,
b. not carry out transactions using false, misleading, incomplete information or information belonging to third parties,
c. not unlawfully use the personal data, payment information or account information of others,
d. not engage in transactions or interventions that would disrupt, slow down or prevent the operation of the website,
e. not interfere with the Site by means of viruses, malware, bots, automated queries, data scraping, scraping or similar methods,
f. not infringe the intellectual property rights of the Operator or third parties,
g. not use the ticket for unlawful or commercial purposes or for the purpose of obtaining unfair gain,
h. comply with ticket purchase, payment, refund, visit and entry rules,
i. not copy, reproduce, process or use for commercial purposes any content available on the website without the written permission of the Operator,
accepts and undertakes.
ARTICLE 12 – OPERATOR’S RIGHTS AND AUTHORITIES
12.1. The Operator shall take the necessary technical and administrative measures to ensure the security, operation and service quality of the website.
12.2. The Operator may temporarily or permanently update the website, place it under maintenance, restrict access or suspend certain services.
12.3. The Operator reserves the right to suspend or cancel the User account, invalidate tickets and pursue the necessary legal remedies in the event of unlawful use, security risk, irregular ticket purchase, forgery, payment dispute, suspicion of fraud or breach of this Agreement.
12.4. The Operator may set ticket purchase limits per person, per transaction, per card or per time interval. If it is determined that these limits have been breached, the relevant orders may be cancelled.
12.5. Purchasing tickets through automated tools, bots or methods that disrupt the ordinary operation of the system is prohibited. If such transactions are detected, the Operator may cancel the tickets.
12.6. The Operator may share the necessary information and documents with the relevant institutions in line with requests from official authorities, legislative obligations or decisions of judicial authorities.
ARTICLE 13 – PRICES, CAMPAIGNS AND ANNOUNCEMENTS
13.1. Ticket prices, campaigns, discounts and announcements available on the website are determined by the Operator.
13.2. The Operator may change prices and campaigns without prior notice. For completed sales, the price approved on the order date shall apply.
13.3. Campaigns, discounts and promotions are limited to the announced period and conditions.
13.4. The User is obliged to prove that the User meets the campaign or discount conditions.
ARTICLE 14 – PAYMENT SECURITY
14.1. Payment transactions may be carried out through contracted banks or payment service providers.
14.2. The Operator takes reasonable measures for the security of the payment infrastructure; however, it shall be liable, in proportion to its fault, for disruptions arising from banks, payment institutions, card providers, internet service providers or third-party systems.
14.3. In the case of suspicious, irregular or unauthorized payment transactions, the Operator has the right to suspend or cancel the order or request additional verification.
ARTICLE 15 – PROTECTION OF PERSONAL DATA AND PRIVACY
15.1. The User’s personal data may be processed for the purposes of creating membership, ticket sales, carrying out payment processes, delivering the electronic ticket, managing visit and security processes, responding to customer service requests, managing commercial electronic communication consents and fulfilling legislative obligations.
15.2. Detailed explanations regarding the processing, transfer and storage of personal data and User rights are regulated under the Clarification Text, Privacy Policy and Cookie Policy available on the website.
15.3. The User may submit requests regarding the User’s personal data to the Operator in accordance with the procedure stipulated under the relevant legislation.
ARTICLE 16 – COMMERCIAL ELECTRONIC COMMUNICATIONS
16.1. If the User gives explicit consent, the Operator may send commercial electronic communications to the User for campaign, announcement, event, promotion and information purposes.
16.2. The User may withdraw the User’s commercial electronic communication consent at any time.
16.3. Communications regarding the performance of the service, delivery of the ticket, order status, visit changes, cancellation/postponement or mandatory information may not constitute commercial electronic communications.
ARTICLE 17 – INTELLECTUAL PROPERTY RIGHTS
17.1. All trademarks, logos, domain names, interfaces, designs, texts, visuals, photographs, videos, software, databases, graphics, icons, audio, content and other elements available on the website belong to the Operator or the relevant right holders.
17.2. The User may not copy, reproduce, publish, distribute, process, modify, use for commercial purposes or transfer to third parties any content on the website without the written permission of the Operator.
17.3. Use of the website does not mean that any intellectual property right, licence or right of use is granted to the User.
ARTICLE 18 – THIRD-PARTY LINKS AND SERVICES
18.1. The website may contain links to third-party websites, payment infrastructures, map services, social media platforms or other services.
18.2. Third-party services are subject to the relevant service provider’s own terms of use and privacy policies.
18.3. The Operator shall not be responsible for the content, applications, systems or security measures of third-party service providers unless the Operator is at fault.
ARTICLE 19 – LIMITATION OF LIABILITY
19.1. The Operator does not undertake that the website will be uninterrupted, error-free or accessible at all times.
19.2. The Operator shall be liable, in proportion to its fault, for damages that may arise due to technical failures, internet outages, maintenance works, cyber-attacks, issues caused by third-party service providers, force majeure events or events occurring outside the Operator’s reasonable control.
19.3. The User shall be responsible for damages incurred by the Operator, other users or third parties due to the User’s acts contrary to this Agreement or the law.
19.4. The Operator shall not be responsible for problems arising from the User’s own technical means, such as device, internet connection, e-mail access, password security, QR code display or similar matters.
ARTICLE 20 – FORCE MAJEURE
Natural disasters, fire, flood, earthquake, epidemic disease, war, terrorism, strike, lockout, decisions of public authorities, administrative prohibitions, transportation and infrastructure outages, cyber-attacks, technical failures, restoration or maintenance requirements and similar events occurring outside the reasonable control of the Parties shall be deemed force majeure. During the force majeure period, the obligations of the Parties may be suspended.
ARTICLE 21 – SUSPENSION AND TERMINATION OF THE AGREEMENT
21.1. The User may terminate the usage relationship under this Agreement by ceasing to use the website.
21.2. If the User acts contrary to this Agreement, applicable legislation, visit rules or the rules of good faith, the Operator may suspend or delete the user account or block the User’s access to the Site.
21.3. Termination or closure of the account shall not eliminate the rights and obligations of the Parties that have arisen until the termination date.
ARTICLE 22 – EVIDENCE AGREEMENT
The User accepts that the Operator’s system records, electronic records, order records, payment records, log records, e-mail notifications and other digital records relating to transactions carried out through the website may be used as evidence in disputes.
ARTICLE 23 – GOVERNING LAW AND JURISDICTION
23.1. This Agreement is governed by Turkish law.
23.2. In cases where the User has the capacity of a consumer, Consumer Arbitration Committees and Consumer Courts shall have jurisdiction depending on the nature of the dispute and the monetary threshold.
23.3. In consumer disputes falling within the scope of mandatory mediation as a condition precedent to litigation, it may be necessary to apply to a mediator before filing a lawsuit.
23.4. In cases where the User does not have the capacity of a consumer, Istanbul Courts and Enforcement Offices shall have jurisdiction over the resolution of disputes.
ARTICLE 24 – EFFECTIVE DATE
24.1. This Agreement enters into force when the User starts using the website, creates a membership or carries out the ticket purchase transaction.
24.2. The User accepts that the User has read and understood this Agreement and shall be bound by the provisions of the Agreement by using the website.
Operator:
Effective Date: